Warranty

Thank you for purchasing products from aolstecell.com. We are committed to providing high-quality replacement batteries, each of which undergoes strict testing and is confirmed to have complete accessories and full functionality before shipment.

From the date of order receipt, all battery products are covered by the following guarantees:

1. 30-day no-questions-asked return or exchange guarantee
2. 12-month warranty and replacement service

1. Warranty Application Instructions

All returns and exchanges must first be approved and have an RMA (Return Merchandise Authorization) number. Unauthorized returns will not be processed.

2. 30-Day Refund Policy

All batteries come with a 30-day refund guarantee. You may return the product for any reason within 30 days of receiving it.

Steps to follow:

1. Contact customer service to obtain return instructions and an RMA number;
2. Return the product as instructed, ensuring the product is unused and all accessories are complete.

For more detailed information, please refer to the Return Policy page.

Note: To qualify for a refund, you must first contact our customer service team, wait for return instructions, and then send the product back.

3. 12-Month Warranty

Service Terms

If the battery experiences any issues not caused by the user, you may apply for repair or replacement service within 12 months from the date of purchase.

To apply for warranty service:

1. Provide clear video or photos as proof of the issue;
2. Contact the official email or use the "Contact Us" page to submit your request.

⚠️ Special Notice:

Batteries are consumable items, and their capacity naturally decreases over time, which is a normal phenomenon and is not covered under warranty.

Warranty Process

① Contact Customer Support → ② Get approval and receive an RMA number → ③ Return the product → ④ Inspection and Resolution

1. Contact Us: For assistance, please contact us through the "Contact Us" page.
2. Approval and RMA: After approval, our support team will send you the RMA number via email. Please clearly mark this number on the return package. (Note: Returns without an RMA number will not be accepted by our after-sales department.)
3. Return the Product: The RMA number is valid for 30 days from issuance. The returned product must reach us within this period. Please provide the courier company and tracking information when sending the product, so we can monitor the return process.
4. Inspection and Resolution: Upon receiving your return, our technical team will inspect the product. If approved, we will replace the item within 2-7 business days.

Disclaimer: If the product is beyond the warranty period, aolstecell.com reserves the right to refuse repairs or replacements.

4. Phase Warranty Plan

Based on usage time, we provide the following phased after-sales policy:

1. 0-6 months: If the battery suffers from non-human damage, we offer free replacement and cover the shipping costs.
2. 7-9 months: If the battery experiences quality issues, the customer can choose a 50% refund or a replacement battery (shipping for replacement is at the customer's expense).
3. 10-12 months: If the battery is still under warranty and malfunctions, the customer can choose a 30% refund or a replacement battery (shipping for replacement is at the customer's expense).

Note: For confirmation of shipping costs, please contact customer support.

5. Non-Warranty Cases (The following situations are not covered by warranty)

1. Batteries purchased from other sellers or platforms;
2. Products that exceed the 12-month warranty period;
3. Damage caused by user error or insufficient protection measures;
4. Damage caused by fire, flood, war, or other force majeure events;
5. Products that have been disassembled, modified, or lack warranty labels;
6. Products that have been modified or repaired by unauthorized third parties;
7. Capacity degradation caused by natural usage.

6. Special Case Handling

1. Packaging and Shipping Damage: Please make sure to record the full unboxing process on video. If damage caused by shipping is found, a free replacement can be arranged with video evidence.
2. Compatibility or Function Issues: If the product cannot be used due to compatibility issues, or there is a quality issue with the battery, a return or refund will be processed.
3. Recurrence of Issues After Replacement: If the same issue reoccurs after the battery is replaced (confirmed by official inspection and not due to human error), we will refund 50% of the order amount as a final compensation and terminate after-sales services.

7. Shipping Cost Description

1. Warranty due to shipping damage: Shipping costs are covered by the seller.
2. Battery not charging:
   1. 0–6 months after purchase: Shipping costs are covered by the seller.
   2. 7–12 months after purchase: Customer bears the shipping cost (please contact customer service for the shipping cost amount).

8. More information

For more information, please visit our return policy page or contact customer support.